Privacy Policy

Effective Date: February 5th, 2026

OnlySocial (“we”, “us”, “our”) operates OnlySocial’s suite of social media management tools (the “Services”). This Privacy Policy explains how we collect, use, disclose, store, secure, and retain your personal information when you use our websites, mobile applications, and connected services.

This policy also includes specific disclosures regarding how we use and handle Google API data, including YouTube and YouTube Analytics, in compliance with the Google API Services User Data Policy (including Limited Use requirements).

1. What This Policy Covers

This Privacy Policy applies to:

  • Your use of OnlySocial Services;

  • Your interactions with our websites and mobile apps;

  • Use of third-party services you choose to connect to OnlySocial, including social networks such as Facebook, Instagram, X (Twitter), LinkedIn, TikTok, Pinterest, Reddit, YouTube, Google My Business, Threads, Bluesky, VK, Mastodon, Telegram, and others.

By using the Services, you agree to the collection, use, and transfer of your information as described in this policy.

2. Information We Collect

We collect information reasonably necessary to provide, maintain, secure, and improve our Services:

Account & Contact Information

  • Name, email, organization name/address;

  • Preferences, profile images, language, time zone;

  • Billing and payment information (processed securely by third-party payment processors).

Social Network Content & Connections

  • Profile data from connected social networks;

  • Messages, posts, comments, media, and interactions you upload or choose to share through our Services;

  • Third-party social content (which may include names, photos, location, opinions, identifiers).

Usage & Technical Data

  • IP address and geolocation data;

  • Device identifiers, OS, browser type;

  • Log data, session duration, pages accessed;

  • Analytics and activity tracking.

Marketing & Events

  • Contact info and feedback collected through surveys, contests, webinars, events you participate in;

  • Engagement analytics for marketing emails.

Cookies & Tracking

We use cookies, pixels, web beacons, and similar technologies for website functionality, analytics, performance, and personalization. See our Cookie Notice for details.

3. How We Use Your Information

We use information for core purposes, including:

Service Delivery

  • To authenticate users and connect social network accounts;

  • To enable scheduling, publishing, analytics, unified inbox, automation, and other core features you request.

Security & Performance

  • Monitor platform security and ensure system integrity;

  • Diagnose issues and improve usability.

Communication

  • Customer support follow-up;

  • Product updates, service notices, account alerts;

  • Marketing communications consistent with your preferences.

Improvement & Analytics

  • Product usage patterns and trends analysis;

  • Internal aggregated metrics for optimization.

4. Google & YouTube API Data Usage

OnlySocial uses Google APIs, including YouTube and YouTube Analytics APIs, to provide features such as analytics and reporting tools.

We only collect and use Google user data where necessary to deliver core Services you have authorized.

Specifically:

  • Google/YouTube data is not used for advertising, retargeting, marketing, profiling, or any secondary purposes;

  • We do not share or transfer Google user data to third parties for non-functional purposes;

  • We do not use Google data for AI or machine-learning training outside of delivering the Services;

  • All handling of Google user data complies with the Google API Services User Data Policy, including Limited Use requirements.

You may revoke access to Google data at any time via your Google security settings.

5. How We Share Information

We do not sell or rent your personal information.

We may share information in these limited circumstances:

Third-Party Service Providers

Service providers (such as hosting, payment processing, analytics, support services) who process your data solely to support our Services. These entities are bound by confidentiality and data protection obligations.

Social Networks & Connected Accounts

When you connect a social platform account to OnlySocial, that platform may collect, store, and process your information according to its own policies. You agree that data shared through API connections is subject to those third-party terms.

Subprocessors & Partners

We may share data with partners who help deliver integrated Services (for example, authorized resellers), subject to confidentiality obligations and only to support your use of the Services.

Legal & Safety

Data may be disclosed if required by law, court order, or to protect legal rights and safety.

6. Data Security & International Transfers

We implement industry-standard security controls to protect your data (encryption, access controls, reviews of subprocessors).

Your data may be stored or processed in Canada, the U.S., or other countries as required to deliver Services. Where required by law (e.g., GDPR), we rely on adequacy decisions or standard contractual clauses to lawfully transfer data.

7. Retention of Information

We retain data as long as necessary to:

  • Provide the requested Services;

  • Comply with legal obligations;

  • Resolve disputes; or

  • Enforce agreements.

Content from social networks may also be cached or stored to support features like analytics (subject to limits and regulatory compliance).

8. Your Rights

You may:

  • Access, update, correct, or delete personal data about you;

  • Revoke authorization to connected social accounts;

  • Request data portability or restrict processing where applicable by law;

  • Opt out of marketing communications.

To exercise these rights, contact our Privacy Team.

9. Children & Eligibility

OnlySocial Services are intended for users who are 18 years or older and using the Services for business purposes.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our Services, laws, or data practices. Material changes will be posted with a revised effective date.

11. Contact Information

If you have questions about this policy or data handling practices, contact:

Privacy Team
Email: [email protected]

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